Support

We answer in Spanish and English, Monday to Friday.

Something not working, a question about your subscription, or an idea for content? Write to us and we'll get back to you.

To help you faster

When you write, tell us:

• Which phone you use (for example, "a Samsung on Android" or "an iPhone").
• The email address of your Cordeo account, if you have one.
• What you were doing when the problem happened.
• A screenshot, if you can.

How to delete your account and your data

You can ask for your Cordeo account and its associated information to be deleted at any time, free of charge.

• Send an email to soporte@cordeo.app with the subject "Delete my account".
• Write from the same email address you registered with, so we can confirm it is you.
• We delete it within 30 days at most and confirm by email when it is done.

What is deleted: your account, your name and email, any family profiles you created, your reading progress, your notes, your bookmarks and your prayer intentions.

What is kept: only the payment records that Mexican tax law obliges us to keep, and anonymous usage data that is no longer linked to you.

Cancelling the subscription and deleting the account are two different things: if you have an active subscription, cancel it first in Google Play or the App Store, depending on where you took it out.

Frequently asked questions

When will the app be available?

We are preparing the submission to Google Play and the App Store. Leave your email on the home page and we'll tell you the day it can be downloaded.

Is Cordeo Catholic or Protestant?

Cordeo is for families who want to draw closer to Christ, whatever their denomination. When you set up the app you choose your tradition so the content fits it.

Can it be used for free?

Yes. There is permanently free content. The Premium subscription unlocks the rest and removes advertising.

Do I need to create an account?

Not to get started. An account is what keeps your progress saved so you can recover it if you change phones.

Is it safe for children?

Yes. There is no chat with other people, the children's sections carry no advertising, and everything leading to a payment is protected by a parental gate. We explain it in detail in the privacy policy.

We'll keep adding to this section with the questions that reach us once the app is published.